العربية
Refund & Cancellation Policy
Alaamah One (one.alaamah.com) — operated by Raml Abhar Company, CR 4030531916, VAT 311907603400003, Jeddah, Saudi Arabia. Last updated: 2026-10-18
1. Subscriptions and cancellation
- Plans are billed monthly or yearly and renew automatically at the end of each period.
- You can cancel at any time from your account (Plans and billing). Cancellation stops the next renewal; you keep your plan and remaining points until the end of the period you already paid for.
- We do not charge cancellation fees.
2. When you can get a refund
- New subscription: a full refund if you request it within 7 days of your first purchase and no points have been used.
- Any use of points makes the purchase non-refundable, whatever amount remains. Points are used by, for example: generating an image, video or text, publishing a post, creating an ad campaign, or a smart-agent reply.
- Signing in, browsing the platform, connecting accounts or editing your brand book does not count as use.
- Renewals (monthly or yearly) are not refundable. Cancel before the renewal date to avoid the next charge.
- Yearly plans: the same 7-day rule applies to the first purchase.
- Point top-ups: refundable within 7 days if none of the top-up points were used.
- An approved refund cancels the subscription immediately and removes its points.
3. Exceptions in your favour
- If we significantly reduce a paid feature you rely on, stop a paid service, or close your account through no fault of yours, we refund the unused part of your current period.
- If a generation fails on our side, its points are returned to your balance automatically.
4. Points
- Plan points renew each billing month and do not carry over to the next month.
- Top-up points stay in your balance for 12 months from purchase.
- Points have no cash value and cannot be transferred.
5. Charges we do not control
- Advertising budgets you pay to Meta, Google, Snapchat, TikTok, LinkedIn, Microsoft or other platforms are paid directly to those platforms and follow their policies.
- WhatsApp conversation and template fees are charged by Meta to your WhatsApp Business account.
- Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their rules.
- Ads wallet (managed service): unused balance is refundable on request, minus spend already delivered and the agreed service fee.
6. How to request a refund
- Email support@alaamah.com from your account email within 7 days of the purchase, with the invoice number.
- We reply within 3 business days. Approved refunds go back to the original payment method within 14 business days; bank timing may vary.
- Please contact us before opening a chargeback; disputed payments suspend the account until resolved.
This policy complements our Terms and Privacy Policy and applies in addition to your rights under Saudi law, including the E-Commerce Law.